Returns and Exchanges

WHAT IS YOUR RETURN POLICY?

Here are our simple rules of return:

  1. You have 30 days from purchase to return your item(s) back to our Fulfilment Center.
  2. Items were not Final Sale at the time of purchase.
  3. Item(s) must be in the original packaging which must be in original condition. This includes shoe boxes. You don’t need the clear plastic packaging.
  4. Item(s) must be unworn and unused with the original tags still attached.
  5. All return requests will undergo evaluation by our customer care team for eligibility of returns.

All of our returns are free and without hassle, simply initiate the return online and follow the steps to send it back.

*The above return policy is in addition to and does not affect the statutory rights you have under the Australian consumer Law.

HOW TO INITIATE A RETURN

Contact our Customer Support Team within 30 days of receiving the item by sending us an email at support@mytrubelle.com. Make sure to include details such as your order number, which item you wish to return/exchange and short description of the issue.

WHAT IS THE WARRANTY ON YOUR PRODUCTS?

There is a 30 days warranty from the day it is received, on every product in our store.

HOW LONG DOES THE RETURN PROCESS TAKE?

Returns may take up to 15 full business days from when you lodge the parcel, to when it is processed in our Fulfilment Centre by our amazing Returns Team. You should receive your refund or exchange notification 1 - 3 business days after processing. We will keep you up to date throughout the whole process via email and SMS.

DO YOU PROVIDE RETURN SHIPPING LABELS?

As we ship worldwide, we are unable to provide you with a return label at this moment. Our team will emit a return credit as soon as your item is received back.

WHAT DO I DO IF I RECEIVED A DEFECTIVE ITEM?

We are so sorry to hear this - let's get this resolved as quickly as possible.

You can reach out to our friendly Customer Support Team a number of ways, the easiest and fastest way to resolve this for you is via our facebook chat on our facebook page. Alternatively, you can send us an email on support@mytrubelle.com. Make sure you have your order number, email address and preferred outcome on hand ready to help us provide you with a quick resolution.

WHAT DO I DO IF THE ITEM IS THE INCORRECT SIZE/NOT WHAT I ORDERED?

Once you receive your order, please thoroughly check the delivered items immediately. If you received an item that wasn't what you ordered, or the incorrect size, contact our customer support team within 30 days of delivery and we will work with you to remedy this.

DO YOU OFFER REFUNDS?

Yes! We provide refunds to all eligible returns & exchanges. If its not eligible, because it didn't meet the criteria mentioned above, don't fret, contact us and we will do our best.